Refund Policy

We want every restocking order from 4a's Distributors to arrive right and meet your business's needs. This policy explains when and how you can request a refund. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of delivery. Please check your order against the packing slip when it arrives so any issue can be reported within this period.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging. Returns shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

Damaged, missing or incorrect items

If a package arrives lost or damaged, please follow the steps in our Shipping Policy. For any other issue with your order, contact us at [email protected] with your order number and, where possible, photos of the items and packaging.

How to request

E-mail [email protected] with your order number and the items you want to return. We answer within 2 business days. Please do not send items back before we confirm the return. You can also reach us at (916) 445-2811.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval; card statements may take one or two billing cycles to show it.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Exchanges

Defective items can be exchanged or fully refunded, with shipping paid by us.